Which embroidery formats do you offer?
Each product page lists the formats included for that design. The most common are DST, PES, JEF, EXP, HUS, VP3, VIP, XXX and EMB. The usage guide shows which one your machine reads.
Frequently asked questions
Do I need an account to buy?
No. You can buy with just your e-mail address. The download button appears right after payment and the same link is e-mailed to you. With an account, all your orders are kept in one place.
How do I download a file after buying?
Right after payment, press “Download my files”. Pick the size and machine format you need. If you have an account, your files also stay in My downloads.
How long does my download link work?
For purchases made without an account the link works for 90 days, so keep the e-mail. With an account you can reach your files for as long as the account stays open.
Are all sizes included in the price?
Yes. A design usually comes in several sizes; each size shows its width, height and stitch count on the product page, and every listed size is included in the price.
Can I use designs commercially?
We have not published commercial-use terms yet. Please write to us before using a design commercially and we will clarify it together.
May I share the files I bought?
Please do not share or resell the files. If someone needs the same design, they can buy it themselves.
What if there is a problem with a file, or I want a refund?
Write to us through the contact form or from your account messages and we will help. Refund requests can be sent from My orders; we review each one and reply by e-mail. An approved refund goes back to the card you paid with.
Can you digitise my own logo or drawing?
Yes. Upload your picture on the Custom design page and we will e-mail you a quote for converting it into an embroidery file.
I forgot my password.
Use “Forgot password” on the sign-in page and a reset link will be e-mailed to you. If it does not arrive, check your spam folder or write to us.